Refund Policy

NO REFUNDS AFTER TRADING BEGINS

All purchases made on the XRS platform are for access to a simulated trading evaluation environment.

Once a user has placed any trade on a challenge account, the service is considered to have begun and no refunds will be issued.

This applies regardless of trading outcome, performance, rule violations, or account termination.

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STATUTORY RIGHT OF WITHDRAWAL (UK / EU USERS)

If you are a UK or EU consumer, you may have a statutory right to withdraw from your purchase within 14 days of purchase provided that no trading activity has taken  place.

By placing your first trade, you expressly acknowledge that:

• the service has begun, and
• you waive your statutory right of withdrawal.
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‍NON-REFUNDABLE FEES

Challenge fees are non-refundable once trading activity has started. Fees are charged solely for access to the simulated evaluation environment and are not deposits or investments.

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‍EXCEPTIONS

Refunds will not be provided for:

• Poor performance or losses
• Rule violations or disqualification
• Account suspension or termination
• Failure to understand the rules
• ‍Technical issues outside our reasonable control
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‍QUESTIONS

If you have any questions about this Refund Policy, please contact us at:

support@xrs.com

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